Communications
The messaging foundation — channels, sender identities, message templates, consent & suppression, and the unified delivery log every send flows through. Reminders, Campaigns, and Social (under Outreach) all run on this.
| Template | Channel | Trigger | Last edited | State | |
|---|---|---|---|---|---|
| Appointment confirmation | Booking confirmed | 2026-06-10 | active | ||
| 24h appointment reminder | SMS | 24h before appt | 2026-06-08 | active | |
| Post-treatment follow-up | 7d after treatment | 2026-06-05 | active | ||
| 6-month recall reminder | Email + SMS | Overdue ≥ 6 months | 2026-05-28 | active | |
| New patient welcome | New patient created | 2026-05-20 | active | ||
| Invoice & payment receipt | Payment processed | 2026-05-15 | active | ||
| No-show follow-up | SMS | Missed appointment | 2026-04-30 | paused | |
| Birthday greeting | Patient birthday (annual) | 2026-04-01 | draft |