Baseline

Reviews

AI drafts responses to positive and neutral reviews. Negative reviews require a human-authored reply — the AI never auto-responds to them.

Awaiting response

7

HITL — human only

2

Negative reviews — never AI-replied

Avg rating (30d)

4.3↑0.2

Response rate (30d)

0%

Permanent HITL policy — negative reviews

Reviews rated 1–2 stars are flagged for human response only. The AI does not draft, suggest, or auto-post replies to negative reviews under any configuration. This is a platform-level floor, not a setting.

Sarah M.Google✦ AI draft ready
★★★★★2026-06-12

Absolutely love Brightleaf Dental! Dr. Ramirez was so gentle and thorough. The staff remembered my name on the second visit. Highly recommend to anyone looking for a new dentist in the area.

AI-drafted response

✦ Reputation Agent
94%

Thank you so much, Sarah! We're thrilled to hear about your experience with Dr. Ramirez and our team. Remembering our patients is something we genuinely care about. We look forward to seeing you at your next visit!

✓no PHI
✓brand voice
✓no admissions of fault

AI-drafted — review before approving. You may edit or regenerate. Approved responses are published via the Presence surface within 5 minutes.

James R.Yelp✦ AI draft ready
★★★★☆2026-06-11

Great experience overall. The cleaning was quick and painless. Waiting room was a bit crowded when I arrived but only waited 10 minutes past my appointment time. Would come back.

AI-drafted response

✦ Reputation Agent
94%

Thanks for the kind words, James, and for the honest feedback on wait times. We're working on improving scheduling during peak hours. Really glad the cleaning went smoothly — see you next time!

✓no PHI
✓brand voice
✓no admissions of fault

AI-drafted — review before approving. You may edit or regenerate. Approved responses are published via the Presence surface within 5 minutes.

Priya N.Google✦ AI draft ready
★★★★☆2026-06-10

Good dentist office. Clean, professional, and easy to book online. The hygienist explained everything clearly. Parking can be tricky but that's not really their fault.

AI-drafted response

✦ Reputation Agent
71%

Thank you, Priya! We're glad the booking and hygiene experience worked well for you. Parking near the office is a known challenge — we're happy to share nearby options if helpful. We appreciate you being a patient!

✓no PHI
✓brand voice
✓no admissions of fault

AI-drafted — review before approving. You may edit or regenerate. Approved responses are published via the Presence surface within 5 minutes.

David K.Google⚑ permanently HITL
★★☆☆☆2026-06-09

The billing department made an error on my invoice and it took three calls to resolve. The dental work itself was fine but the admin experience was frustrating. I expect better from a practice I've been going to for 4 years.

⚑ HITL requiredHuman response only

Negative review (2★) — the AI never drafts or auto-posts replies to negative reviews. A team member must personally respond and address the billing concern. Consider also routing to the billing team for follow-up.

AnonymousYelp⚑ permanently HITL
★☆☆☆☆2026-06-08

Waited 40 minutes past my appointment with no explanation. When I asked, the receptionist seemed annoyed. Won't be returning.

⚑ HITL requiredHuman response only

Negative review (1★) — the AI never drafts or auto-posts replies to negative reviews. A team member must personally acknowledge this experience and respond with empathy.

Kira L.FacebookNeeds reply
★★★★★2026-06-07

Best dental experience I've ever had. Dr. Chen walked me through every step of my filling, made sure I wasn't in pain, and the entire appointment was done in under 45 minutes. Zero anxiety this time!

Marcus T.GoogleNeeds reply
★★★☆☆2026-06-05

Decent practice. Staff is friendly and the office is clean. The online booking system logged me in at the wrong location and I had to call to fix it. Once that was sorted, everything was fine.